The key to a smooth move is organization. Based on our years of experience, Mike's Moving has comprised some frequently asked questions to help in organizing and planning your move.
Mike's Moving has structured its frequently asked questions into four segments to assist you in finding your answers as quickly as possible.
The earlier, the better. Although the actual Crew assignment may not be made until a few days before your move, it's wise to give Mike's Moving from four to six week's notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.
All moving companies, for their standard type of service, require alternate pickup and delivery dates. We'll do our best, of course, to comply with the dates you prefer or the nearest possible alternatives. You will be notified in advance of the loading date for your goods and of the estimated date of arrival.
If your pickup and delivery dates are critical due to such factors as a lease expiration or a real estate closing, you may choose an extra-cost service which will enable us to accommodate a more precise, reasonable schedule. You should discuss your specific pickup and delivery requirements with your Mike's Moving Consultant, who can advise you regarding the types and costs of services available.
A Mike's Moving Consultant will make a pre-move survey of your household goods to be transported for long distance moves. A pre-move survey is needed to determine the approximate cost of a move and the amount of truck space your goods will occupy. Your Mike's Moving Consultant will compute the approximate cost and give you a written Estimate/Order for Service. An accurate estimate cannot be calculated without a visual survey of the goods to be moved. There is no charge for long distance estimates, however, there can be charges for local surveys due to the volume of requests for this service.
Keep in mind that estimates (household goods surveys) are only guidelines. On interstate shipments, you must pay the total charges as determined by the actual weight of your shipment, the distance it travels, and the services that you authorize or which become necessary to handle your shipment.
Charges for local shipments are generally calculated on an hourly basis. There may be a minimum number of hours required. All shipments are handled by Mike's Moving and it's employees, not a contractor or third party.
A binding estimate or binding cost of service specifies in advance the precise cost of the move based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at either origin or destination (such as a "shuttle" to or from a location to which a full-size van cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 60 days.
If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.
If you are interested in obtaining a binding estimate, please discuss it with your Mike's Moving Consultant.
If there is a choice, most moving companies suggest you select a time other than summer, the end of the month or the end-of-year holidays. The heaviest demands are placed on vans, equipment and personnel during these periods.
However, Mike's Moving believes you should move when it is most convenient for you. Factors involved in the decision may include:
If the move can be scheduled for a time when vans and trained personnel are more readily available, we'll be better able to meet your preferred delivery schedule and keep your moving costs at a lower rate.
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.
Mike's Moving pickup and delivery dates are scheduled according to the origins and destinations of individual shipments on the truck, as well as shipment weight.
It would be more accurate to say that a moving company is "registered." For example, Mike's Moving has been issued a certificate of authority by the federal government to move household goods among any of the 50 states. As a motor carrier, Mike's Moving has maintained a certificate of authority US DOT # 799596 with the US Department of Transportation (DOT) since March 1998.
On the Intrastate level (Florida) movers have been regulated and required to be registered since 2002. Mike's Moving was among the first moving companies in the state to comply. Our quick action resulted in being issued Fl. Reg. Mover # IM3. Movers in the state of Florida are required to follow the guidelines set forth by the Florida Department of Agriculture.
Unless you have been given a binding estimate, the exact cost of your move cannot be determined until after your shipment has been loaded on the van. If additional services are requested or become necessary after loading and weighing, additional charges will be incurred. Basic transportation charges depend on the actual weight of your goods and the distance they will travel. The total cost will include these transportation costs, any charges for Full-Value Coverage or Depreciated Coverage, plus charges for any "accessorial" services (such as packing and unpacking) performed by the Mike's Moving crew at your request. These charges are based on "tariff" rate schedules.
Mike's Moving requires that all charges be paid before your shipment is unloaded at destination for a local move (unless prior arrangements have been made for later billing). Long distance moves require that approx. 50% of the estimated total be paid when the movers arrive to load, and the remainder to be paid before unloading at destination.
Payment for your Mike's Moving shipment can be made by one of the following methods: cash, traveler's check, money order or cashier's check. In addition, the American Express® Card, DiscoverSM Card, Visa® or MasterCard® can be used to pay for moves, with advance approval required prior to loading (unless other billing arrangements have been made). Personal checks are only accepted on local moves from one residence to another.
All payment forms apply to both binding and non-binding estimates.
If you have received a non-binding estimate and your actual moving costs exceed the estimate, you will be required to pay no more than 110% of the estimated cost at delivery. Should your actual costs exceed the estimate by more than 10%, you will be given 30 days after delivery to pay the amount over 110%.
Payment of estimated charges plus 10% does not apply if goods are delivered into storage. If storage at destination (storage-in-transit) is necessary, all transportation charges must be paid at time of delivery of the shipment to the warehouse. You will then be assessed storage charges based on the applicable rates set forth in our tariff.
Yes, but how much protection you have and its cost to you depend upon the Mike's Moving "valuation" program you choose - Full-Value Coverage or Released Rate Liability (60 cents per pound per article).
The valuation option you select determines the basis upon which any claim will be adjusted and establishes the maximum liability of Mike's Moving. The liability of Mike's Moving for loss or damage is based upon Mike's Moving tariffs, as well as federal laws and regulations, and has certain limitations and exclusions. Valuation is not insurance; it is simply a tariff-based level of motor carrier liability. If you desire insurance, you should consult your insurance company representative about available insurance coverages, because Mike's Moving does not offer insurance.
Released Rate Liability - Basic Coverage
With this type of valuation, Mike's Moving's maximum liability for loss or damage to any article in the shipment is 60 cents multiplied by the weight of the article. This is the basic liability level and is provided at no charge.
Under this protection plan, if any article is lost, destroyed or damaged while under Mike's Moving's interstate authority, it will either 1) repair the article to the extent necessary to restore it to the same condition as when it was received by Mike's Moving, or pay you for the cost of such repairs; or 2) replace the article with an article of like kind and quality, or pay you for the cost of such a replacement. An additional charge applies for this option. Mike's Moving will determine the appropriate settlement method to be used.
Full-Value Coverage and deductible options are available in dollar increments to fit your needs at very attractive rates.
The deductible options are as follows:
Mike's Moving's total liability for loss or damage will be the amount you declare as the value of your shipment. However, the minimum total declared value must be at least equal to the weight of your shipment multiplied by $6.00.
Items of "Extraordinary Value"
In the moving industry, items having a value of more than $100 per pound are known as "articles of extraordinary value." All "articles of extraordinary value" in your shipment must be listed on the High-Value Inventory form which will be given to you by the Mike's Moving Consultant to complete. An online copy is also available. Although you might have other articles of extraordinary value, the following list should help you identify items that might fall under this classification: jewelry, furs, art and coin collections, crystal, figurines, antiques, Oriental rugs, precious stones or gems, china and silverware. In the event of a claim, any settlement involving an article of extraordinary value listed on the High-Value Inventory form is limited to the value of the article, not to exceed the declared value of the shipment, based upon the Mike's Moving valuation program applicable to your shipment. If an article of extraordinary value is not listed on the form, Mike's Moving's maximum liability is limited to $100 per pound per article. If you are not shipping any items of high value, sign the form and print the word "None" in the inventory list.
Shipments that move under the Released Rate Liability program, in which the declared value of the shipment would be 60 cents per pound per article, would not be covered by the provisions applicable to articles of extraordinary value. The High-Value form should still be signed with the words "Not Applicable" written on the form.
You must select the valuation program, and you must write your choice in the "Valuation" box on the Bill of Lading in your own handwriting.
For a full description of the Full-Value Coverage and Released Rate Liability programs, please ask your Mike's Moving Consultant.
If you are unable to take immediate possession of your new residence, your belongings can be stored in a local Mike's Moving warehouse. Mike's Moving provides safe storage facilities for holding your goods until you're ready for them. However, you are responsible for the storage charges, warehouse valuation coverage and final delivery charges from the warehouse.
If your goods are placed in storage, there will be an additional charge for the valuation or insurance coverage provided for your shipment, as mentioned previously. The type of coverage and cost will depend upon whether the shipment is held in storage-in-transit (temporary) or in permanent (long-term) storage. Please ask your Mike's Moving Consultant for information regarding storage arrangements.
Mike's Moving protects your upholstered furniture with stretch-wrap, a clear plastic material, after they are wrapped with furniture pads.
Most refrigerators, washers, dryers, and other electrical or mechanical appliances require special servicing to ensure safe transportation. Any moving parts such as motors on major appliances, washer drums, and ice-makers should be securely fastened for shipment. Gas appliances need to be serviced and disconnected prior to your move.
It is the owner's responsibility to see that appliances are serviced for shipment before they are loaded on the van. Upon request and for an additional charge, a moving company will perform this service, using either its own qualified personnel or an authorized service company.
Most people prefer to have their household possessions, especially fragile items, professionally packed by a moving company. However, if you decide to pack these items yourself, remember that the basic principles of good packing include wrapping the items individually, providing plenty of cushioning and making sure of a firm pack.
Be sure to select a sturdy container with a lid. Place a two- or three-inch layer of crushed paper on the bottom of the carton as a cushion. Wrap each item individually with a soft material to provide a safe, protective, "padded nest." Pack the heaviest items on the bottom and the lighter ones next, filling in empty spaces with crushed paper. Place plates on edge and glassware on rims for maximum protection. Mark the carton "Fragile," and list the contents on the outside. Be sure to seal the carton with tape.
Cartons, paper and tape may be purchased from your local Mike's Moving Consultant for a small fee.
Lightweight clothing - sweaters, shirts, blouses, and lingerie - may be left in the drawers. Do not fill drawers with heavy items such as books, table linens or sheets, which can damage the piece of furniture during transit. Be careful NOT to leave fragile items, money, jewelry, watches or other valuables in the drawers, as well as anything that might spill or leak. For more information on how to pack clothing, please visit the Packing Tips section of this Web site.
Frozen foods can be moved, but only under specific, limited conditions. Be sure to discuss this with your Mike's Moving Consultant. In most instances, we suggest that shipping arrangements be made through local frozen food locker plants, especially for a long-distance move. It is even easier just to use up the foods prior to the move or donate them to someone.
Items of extraordinary value such as jewelry, money, photographs, antiques and stamp collections can be included in your shipment, provided you notify your Mike's Moving Consultant of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you, or make other arrangements for their transport.
In the moving industry, items worth more than $100 per pound are considered to be articles of "extraordinary" value. To be assured that a claim involving these articles is not limited to minimal liability, complete and sign the High-Value Inventory form and sign the "Extraordinary (Unusual) Value Article Declaration" box on the Bill of Lading. If no articles of extraordinary value are included in your shipment, simply write "none" on the High-Value Inventory form and sign it.
Mike's Moving cannot accept responsibility for safely moving your plants, because they may suffer from a lack of water and light as well as probable temperature changes while in the van. You may prefer to transport your house plants in the family car or ship them by plane.
Some states prohibit the entry of all plants, while other states will admit plants under certain conditions; still others have no plant regulations. Be sure to check the regulations of the state to which you're moving.
Pets cannot be carried on the moving van. Dogs, cats, canaries and parakeets can usually be transported in the family car. If this isn't convenient, your Mike's Moving Consultant will be glad to suggest alternate ways to ship your pets safely.